FAQs
How can i create my account ?
You can create your account by clicking on the sign-up button on the online store and filling in your details.
Is it free to create account ?
Yes, creating your account with us is absolutely free.
Is it important to create account before placing order
We would suggest you create your account to benefit from our many features, or you can continue shopping as a guest user as well. Also, creating an account has benefits like subscribing to our mailing list to be notified on new collections and our blog and it also helps to manage your cart and personal details.
Is my personal information save ?
Archana Kochhar places topmost priority on the information you give us. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data but cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Please read our privacy policy to know more about this or email us at ak@archanakochhar.com
is there any rewards program ?
Unfortunately, we do not have a rewards program yet. Subscribe to our email to know when and if we start a rewards program.
How can i reset my password
Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.
Why do you take email and phone number during registeration process ?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
How can i unsubscribe emails from Archana Kochhar
We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option under our bi-weekly email blast.
Do you have customer care
Yes please message us on +919920038350 on WhatsApp, contact us on social media or email us on ak@archanakochhar.com
Wheather there is limit to order ?
No, there’s no limit. More the merrier!
How can we track our order
You can start tracking your order as soon as it has been shipped out through our order tracking portal on the website.
Can i cancel my order
We usually do not cancel orders which have already been placed.
What if wrong product was delivered to me
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
How do i know measurements ?
You can put in your measurement details and we will send you the right size or you can refer to our size chart.
Do you offer made to your outfit ?
Yes, we do, please contact us and we can help you further with your order.
What are shipping charges ?
Shipping charges are free across India. However, International shipping charges do apply.
Can we change shipping address?
After an order is made, you change the address of the order by emailing us on ak@archanakochhar.com or by contacting us telephonically. We cannot guarantee that we will be able to change your shipping address, but we promise to try.
Which countries we ship ?
Our creations are shipped to over 100 countries across all continents worldwide, using the best possible shipping options. In case, you are concerned that most shipment carriers don’t deliver to your location, please contact us and we will find a way out.
Can i collect online order from juhu ?
Yes, you can. However, please inform us by emailing us on ak@archanakochhar.com or by contacting us telephonically. We cannot guarantee that we will be able to change your shipping method, but we promise to try.